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Stress Management

Stress Management

Modern day living provides opportunities for exploration, self-discovery and growth.  It also gives rise to stress.   It is therefore important:

 

  • To identify stressors of life

  • To understand how our body works in response to stressors of life

  • To understand why Stress Management is important

  • To learn stress management techniques

 

Time Management

Time Management

Modern day living provides opportunities for exploration, self-discovery and growth.  It also requires good time management in order to meet the demands that life brings.   It is therefore important:

 

  • To appreciate benefits of good Time Management

  • To identify obstacles to Time Management

  • To learn useful tips for managing time

Customer Service Excellence

Customer Service Excellence

No man is an island.  We interact with people every day negotiating with everyone without us even realizing it.  How do we communicate with people we come in contact with?  How do we manage them?  How do we win them over?  This course is for everyone, not just for the frontline people.

 

In this course, we shall learn:

 

  • Who our customers are

  • What communication is

  • How we can communicate

  • How to deal with different types of customers

Decision Making Skills

Decision Making Skills

Modern day living provides opportunities for exploration, self-discovery and growth.  With limited time, energy and resources, we need to make choices. 

 

In this course, we shall learn:

 

  • Why we need to make decisions

  • The difference between good and bad decisions; easy and hard choices

  • Consequences of decisions

  • Possible ways of correcting bad choices

Effective Presentation Skills

Effective Presentation Skills

Present day living requires a multitude of skills.  Effective presentation skill is one of them.  Whether you are a student, working adult or retired person, you may be required to present yourself when the situation arises.  So what do you do?  How do you put your ideas forward?

 

In this course, we shall learn:

 

  • To plan a presentation

  • To understand the sequence of a presentation

  • To learn how to use visual aids

  • To learn effective presentation techniques

Contract Law and You

Contract Law and You

In our day-to-day activities, we are involved in transactions, both big and small.  In many cases, we are required to sign some form of documentation.  Do we look at the fine print? Do we know what we are signing? What should we do when something goes wrong?  In this course, we are going to look at how contract law affects us in simple, daily activities.

 

In this course, we shall learn:

 

  • Why Contract Law?

  • Your rights as Consumer

  • Things to look out for in a Contract

  • Case Study

HR Management for the New Economy

HR Management for the New Economy

The present day world is moving faster and faster with advancement in technology. It has more uncertainties, yet more expectations.  Economies and people need to reinvent themselves in order to adapt and progress.  As an individual, are you ready for the new economy?  As a supervisor, how do you motivate and lead a diverse team to achieve your team’s KPIs?  As a human resource practitioner, how do you set policies for staff selection, recruitment and management? 

 

In this course, we shall learn:

 

  • What is happening to the world?!

  • How do we survive in a world like that?!

  • How can we help ourselves?

  • Implications for employees and employers

Strategic Planning for Business

Strategic Planning for Business

This course will be suitable for new or small business owners who desire to manage their businesses in a more structured and professional manner. 

 

In this course, we shall learn:

 

  • What is Strategic Planning?

  • The Strategic Planning process

  • Step-by-Step guide towards implementation

  • Monitoring and Review of process

Stakeholders' Engagement

Stakeholders' Engagement

No man is an island.  Every man (woman) wears many hats and plays many roles.  In every situation, we deal with people with different agendas, personalities and behavioural traits.  Do we know ourselves?  Do we know others? Do we know what people want? How do we handle people successfully? 

 

In this course, we shall learn:

 

  • Who are we?

  • Who are our stakeholders?

  • Why do people behave the way they do?

  • How we handle them more successfully?

Interview Skills / CV Writing

Interview Skills / CV Writing

So you need to “sell” yourself be it as a student or a candidate seeking employment or just to make a good impression. 

 

First you need to do it on paper.  How do you do that?!  How do you stand out among your competitors in writing?

 

You are successful on paper and you have been selected for an interview.  Sounds fantastic!  So how do you prepare yourself for an interview?!!

 

In this course, we shall learn:

 

  • How to put your best foot forward in writing

  • How to prepare for an interview

  • What to do during an interview

  • What to do after an interview

Are YOU ready for the New Economy

Are YOU ready for the New Economy?

The present day world is moving faster and faster with advancement in technology etc. It has more uncertainties, yet more expectations.  Economies and people need to reinvent themselves in order to adapt and progress.  As an individual, are you ready for the new economy? 

 

In this course, we shall learn:

  • What is happening to the world / Singapore?!

  • How businesses are transforming themselves

  • What does it mean for me?  

 

Improving Relationships

Improving Relationships

This course will be suitable for anyone who wishes to develop good / cordial relationships with people around – family, colleagues, customers, bosses etc.

 

In this course, we shall learn: 

 

  • Why is it a necessary skill?

  • Who are YOU?

  • Tips towards improving relationships

 

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